Frequently Asked Questions 

We collaborate with online retailers of all sizes, so whether you’re just starting out or a well-known brand, we’re excited to discuss things further with you!  Please contact sales@commands.co.uk

Yes.  Typically, there’s a one-off standard charge to set up your account on our system. This applies to most customers who join us as our fulfilment software integrates with most of the standard e-commerce platforms.  More information on what platforms we integrate with can be found here.  For more complex or custom setups, we would make sure to talk to you about any additional setup development costs before diving in. And we’ll keep you in the loop every step of the way!

No, our standard contract is a 90-day rolling contract. We believe that we don’t need to tie you into complicated long-term contracts. Most of our customers have been with us for many years!! But at the core of our business, we are flexible. So if you would like us to provide you with something a little longer term, we can do that. 

We are happy to offer transparent pricing options. You can request a quote by completing this form, or call us on  +44 (0)141 944 3900   or email us at  sales@commands.co.uk for further information.

Yes. We can handle all aspects of your returns process including product inspection & quality control (including apparel), reworking, & reporting.

Yes. We can handle all aspects of your returns process including product inspection & quality control (including appaarel), reworking, & reporting,

Absolutely! Our system is cloud-based, allowing you to easily access it from any device with a web browser. If you require varying levels of access for your team members, we can set up multiple logins with different user permissions to accommodate your needs.

Yes. We provide a range of international parcel delivery services through our selected carrier partners.  You can find some of those carrier partners here.

Absolutely, we can. We offer a straightforward integration with Amazon’s Seller Central, allowing us to handle your Amazon orders along with orders from other selling channels, providing an alternative to Amazon FBA. Depending on your sales performance, you may have the option to provide Prime listings on Amazon using Seller Fulfilled Prime (SFP).  Ultimately, with our software,  you will have more control over your customer experience, regardless of the sales channel you use.

Yes, we can for a range of clients in spirits/wines/beers/ cocktails.  We’re fully licenced for the distribution of alcohol which we do for a growing number of drinks brands. Find out more here.

We are not a bonded warehouse.

It varies. For our smaller customers with a limited range of products, we can have everything set up within 48 hours of your stock arriving, and sometimes even quicker. For larger businesses or more complex product ranges, it can take a bit longer.  If you’d like more information on how long it might take to launch your business with us you can complete this form.  Once we have these details we can arrange to talk through the process for your business. 

That is a great question. Some of the retailers we collaborate with opt to outsource their order fulfilment right from the start because they prefer not to handle it themselves. Others were handling their own fulfilment but as things have expanded, it’s become more and more difficult to do that AND manage the business growth.  Our article on the benefits of outsourcing your e-commerce fulfilment might help you consider whether now is a good time for you.  The Power of Outsourcing E-commerce Fulfilment.

We are aware of how crucial it can be to decide whether to relocate your fulfilling business, particularly if your present solution isn’t meeting your needs. We frequently deal with this, thus we have a lot of experience handling this procedure. Please discuss any worries you may have with us, and we will discuss how we can support you. It is always our request that you verify if you are bound by any kind of agreement with your present service provider.

As soon as you inform us that you are interested in joining our team, we will go over the entire onboarding procedure and schedule a time to meet. Many factors will affect the actual timeframes for “go-live,” but these will be addressed with you in advance. You will be handed over to the daily operations team after being onboarded.  Your Team will receive instruction and training from us.

We offer more than 25+ pre-built shopping cart integrations, including many more like Shopify, WooCommerce and Magento, along with other marketplaces like Not on the High Street and Yumbles, we also have multiple interfaces with the major online marketplaces, such as Amazon and Ebay.  You can find out more here – but do give us a call too as the list is constantly being updated. 

With access to the backend of your system, we can navigate through the integration setup process for most platforms,which is typically straightforward. If you have a highly customised setup or bespoke system your developer is likely to be involved to determine how the systems will be connected.

Order Importing:  Imagine a direct line from your customer’s order on your website to our system. This way, we instantly know what needs to be fulfilled. Once we’ve shipped it out, we send a message back through that same line to let your system know it’s on its way.

Stock Sync: This is like a constant conversation between our systems about your products. Whenever we receive a shipment of your stock, it’s like telling your website, “Hey, these items are now available for sale!” This ensures both systems always show the correct amount of stock available.

This feature is supported by the majority of our connectors. In order to prevent overselling of low-quantity items, this is usually scheduled to occur regularly. If your products are sold from other locations you may not want the sync function operational.  After incoming goods has been checked in and approved by our system, they are published to your website and made available for purchase during the subsequent stock sync.

Every time our connector makes contact – which happens every 15 minutes – we send updates regarding the order progress back to your website. Your website will then, if set up to do so, notify your customer of any pertinent updates on the status of their order.

Indeed. Orders and stock can be synchronised between multiple selling systems.

You certainly can. You can upload files in bulk or individually using your login.

It varies. We only deal with smaller items, usually those weighing less than 25 kg and not requiring a more than one person to lift.

We handle a wide variety of products for our customers.  From homewares, linen, sportswear, footwear, clothing, alcohol, health & wellbeing products and many more. Feel free to ask if you have a specific need.

Although we handle fulfilment for numerous apparel brands, we do not specialise in garment processing. We do, however, offer services like kimballing, labelling, folding, and bagging.

We can do. Our fulfilment service includes insurance cover for the replacement value of your products while in our warehouses.  However, most of our clients prefer to use their own insurance for third party warehousing/fulfilment.

Every parcel carrier offers a set insurance value to cover any damage or loss of your products during transit. If this occurs, we will handle any claims with the parcel carriers for you. You will just need to provide specific information about the product to support these claims. We are unable to take responsibility for lost or damaged parcels, although it is not a frequent occurrence, it is a typical risk when using a parcel carrier.  

We think it’s crucial to offer options, for both you and your customer. Thus, we collaborate with the leading parcel carriers to provide a variety of services that cater to your requirements, such as DPD, Royal Mail, ParcelForce, and DHL. If you have a particular parcel carrier need, feel free to discuss with us how we might be able to assist.

Yes, that’s possible although we try and offer every possible option, so there is something to suit you already. By consolidating everything through our accounts, this means we can provide all our customers with a great value shipping service, no matter what volumes they currently ship.