Commands – Privacy Policy

Introduction

Privacy protection is something that Commands are fully committed to. The below information sets out how Commands uses and protects the data collected via our website.

What information do we collect?

We have several services that require the supply of personal information. For example, when contacting us, we will ask for contact details such as your name, email address and telephone number. When purchasing we will require personal information including your name, email address and a contact phone number.

What do we do with the information we gather?

All the information collected from the website is retained by Commands. We do not divulge any information to third parties outside of the Commands without prior consent from the website visitor – unless it is necessary to provide a purchased service or requested information such as newsletters. As a company, we only hold personal details on our clients that is necessary for the lawful processing activities associated with the delivery of our products and services.  Our policies aim to be fully compliant with GDPR regulations.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Securing Your Data

Commands are committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering personal information. Various firewall applications have been installed on our website to protect your personal information from being stolen, destroyed or divulged to third parties, unless you have given us permission for the latter. Your personal details are stored at our restricted offices which have no unauthorised access.

What do we collect?

Through the use of contact forms, call back requests and content sign-ups, we may collect, but are not limited to, the following information:

• Contact information including email address and phone number
• Website details
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What do we do with the information?

We may use the information for the following reasons:

• internal record keeping
• the improvement of our products and services
• using the email address which you have provided, we will periodically send you promotional emails regarding new products, special offers or other information that may be of interest to you
• to customise the website according to your interests

Links to other sites

This website contains links to external websites. Privacy policies on these sites may vary and, as such, we are not responsible for the content or privacy policies of these sites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• if you have previously agreed to us using your personal information for direct marketing purposes, you may opt-out at any time by writing to or emailing us via the contact page

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that may be relevant to your indicated needs.

Commands is fully compliant with the Data Protection Act 1998 and GDPR.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held then please write to us.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the address detailed below. We will promptly correct any information found to be incorrect.

Variations to the Policy

We may revise this Privacy and Cookie Policy from time to time. As a result, you should visit this page periodically to keep up to date with changes.

If you have any questions regarding this policy, please contact us at :

Commands, Bleasdale Court, Clydebank, Glasgow G81 2L3