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Quality and Accreditations

Commands is one of the few direct mail and e-commerce fulfilment service companies in Scotland to be accredited with the international standard for quality management and quality assurance, ISO 9001, as well as the global standard for information security, ISO 27001.

Our staff receive regular training in our quality processes and data security.

Just as importantly, we ensure all our staff understand our customers’ brands, products  and quality expectations and make sure that every one of us follow and exceed the standards set. 

From the amount of tissue paper we wrap around a pair of socks, to the bespoke packaging we have developed to ensure a customers’ craft gin arrives in one piece, to carefully brushing the fur on a toy before it is packed and dispatched – our focus is always on quality.

Information Management  – ISO 27001

ISO 27001 is the most influential globally recognised standard for information security management. This ensures quality procedures and guarantees data protection. All customer data is transferred via our secure FTP site to which each customer is given their own unique log-in access.  On completion of your project data is subject to secure disposal in accordance with current data protection legislation. We are fully GDPR compliant and our Data Privacy Policy can be found here

Quality Assurance – ISO 9001 

ISO 9001 is the international standard for quality assurance.   This means how we work, the service that we provide and our quality management system meet the rigorous demands of this standard.  

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    E-fulfilment packaging

    Bleasdale Court, Clydebank,
    Glasgow G81 2LE
    Open: Mon-Fri, 7am - 7pm