Our Services

Your Partner in Delivering on Customer Promises

At Commands, we’re not just an e-commerce fulfilment and direct mailing provider – we’re your partner in delivering on your promises to your customers.

For over three decades, we’ve been helping businesses of all sizes, from independent online retailers to established multinationals, charities, local authorities, NHS organisations and creative agencies, achieve their goals. Commands services businesses from across the globe including the USA, Australasia, the Far East and Europe and over time we have built an enviable reputation for the quality and security of our processes.

We are one of the few e-commerce fulfilment and direct mail providers in Scotland that has organic certification, is able to handle alcohol-based products and is ISO9001, ISO14001 and ISO27001 certified. 

If you think you need a new approach to your fulfilment, we would love to help. Get in touch today and let us show you how we can make a difference.  

Tailored Services to Meet Your Needs

We tailor our services to your specific needs so you can become more efficient, competitive and profitable. They include:

• • E-commerce fulfilment –  a seamless blend of pick, pack & despatch
  • Returns handling, logistics, distribution and warehousing
  • Subscription box and gift box assembly & kitting
  • Organic product fulfilment & storage – we are certified Organic
  • Licensed (for Alcohol) warehousing and fulfilment services
  • Direct mail services, postage consultancy & print management
  • In-house contact centre – customer support tailored to your brand
  • Warehousing/3rd party logistics (3PL)

Dedicated Account Managers who Understand Your Brand Needs

At the heart of our business are our dedicated Account Managers. With over 75 years of experience in e-commerce fulfilment and direct mail services between them,  they’ll take the time to understand your business inside and out, so we can deliver exactly what you need to delight your customers. Whether that means providing you with comprehensive reports to help you make informed decisions, preparing your export documents to ensure there are no customs hiccoughs or even making sure the fur on a child’s toy is fluffy and plush so that it gets to your customer in pristine condition. 

Industries We Serve

We have worked with 1000s of customers over our 30+ years and we are proud to partner with clients from a diverse range of industries including:

• Apparel – Sports, Leisure, Athleisure, Accessories & Footwear

• Jewellery

• Home Furnishings

• Stationery and diaries 

• Wine, beer, spirits and RTD cocktails 

• Food & Drink

• Toys & Gifting